Ace the Six Sigma Green Belt Challenge 2025 – Unleash Your Inner Quality Master!

Question: 1 / 400

An early step in any project must be seeking the voice of the internal and external customers of a project. This statement is:

False, because projects should only be concerned with external customers.

True, because both internal and external customers can be impacted by the project.

The statement is true because both internal and external customers significantly influence and can be impacted by a project's outcome. Understanding the needs, expectations, and feedback from both types of customers is crucial in ensuring that the project aligns with their requirements and delivers value effectively. This dual focus helps identify opportunities for improvement and ensures all stakeholders are considered in the decision-making process, which can lead to better project results and customer satisfaction. Engaging with both internal and external voices helps to create a more holistic view of the project's impact and helps in prioritizing efforts that address the most pressing concerns of all involved.

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True, because a project team wants to maintain goodwill with all customers.

False, because internal projects only impact internal customers.

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